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@jod4711 Exactly. You nailed it. Talking to your customers opens a ton of of insights on where your business can improve or provide value for everyone, team and customers alike. The need for user insights is so important.

It sounds basic enough, but I've got 7 strategies to drive-up your sustainable growth, the customer-centric way: While new customers decide your growth, your existing customers drive your sustainability. (Forbes said it first, or Jeff Riman of King Kanine did, in a Forbes article.) I'll just...