Search results

@danixp I got you idea, but it sounds live very very very complicated way. Users are already used to Saas patterns: there is a free limited plans, there is a trial system, there are only paid solutions, etc. Perhaps, in order not to shock users, you can make a very long 6-month trial and users...

@danixp Thanks for the questions! Conversion to paid subscriptions was absolutely low at the start. The very first version (after the closed beta) we laucnh on PH. We had about 1000 signups, and during the first month about 15 users converted to paid users. We understood that the product was...

@613jono Thanks! Our target audience: teams & standalone pros involved in the development of websites and digital applications. Our tools help with UX&UI projects. There is a huge difference in pricing models between standalone, SMB and Enterprise: cost, selection factors, requirements, plan...

@angi12 Thanks for this great example. Yes, complex products with expensive (and long) implementations are a separate class of products working on their own models and sales funnels. In a case like this, I would recommend not making a freemium model for the whole CRM, but rather creating...

@sacral Thank you so much, those are interesting thoughts! It seems to me that the world is not black and white, so many models/approaches can exist and work perfectly. The journey of any company is through a series of transformations, where a company goes from one model to another, tests a...

@danixp Agree, this is the right direction. But we have already seen that the two Enterprise requests can have completely different configurations. Each large company adjusts its vendors to unique parameters (security, compliance, user access, etc.). Of course, over time, the cumulative effect...

@613jono To tell you the truth, we are still completely bad at Enterprise sales. The product is not ready for it yet, we don't have much expertise in it yet. I think to make a breakthrough in this direction requires a whole set of measures: new experience, team, strategy, marketing, etc.

Good day, everybody I'm reposting since we discussed with the moderators the format in which it would comply with the rules. I want to share my experience and what my team has learned while product development: Saas, bootstrap, no VC, 4 years, 230k users, x2.5 YoY, team 5→21, Productivity &...

@mentallydiseasedapostate We use Kayako, it is help desk software. Users contact by writing to us when they have questions, problems, etc. This system is integrated to our website and app for sending requests quick and easy.

@countryboy1999 We don't have a dedicated engineer, but we are involved in this area. I think that, of course, in the future we will work in this direction more intensively, or partner with a provider of such services/audits.

Hello, everyone. Me again, sharing what we've learned from developing the product: Saas, bootstrap, no VC, 4 years, 230k users, x2.5 YoY, team 5→21, Productivity & Design tool (B2B + B2C2B). You can find the beginning in Part 1. 5/ Talk to users every day You hear it in all the startup...