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  1. P

    How can I get people to understand that "Estimate" means, y'know, estimate?

    @moonshimmer Update is important. Let them know the work is exceeding the estimate during, not afterwards. Extra hassle but better customer service.
  2. P

    Bookkeeper went 4-7 hours over her estimate but didn’t check in before billing me

    @jjoel10 It's also a hassle to clean up poor records and have to hand hold the client. You don't want to lose quality accounting help right now. It's not so easy to replace and often more expensive.
  3. P

    Bookkeeper went 4-7 hours over her estimate but didn’t check in before billing me

    @jro1 Clean up usually doubles the regular work. Look into an hour per month or quarter so it's spread and not cumulative cluster.
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