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@lucianne Assuming you're in the US, I guarantee there's legal regulations on how much and how often someone can take a break. You should look into that. If anything, you can always offer more than whats legally required as long as it's a paid break. But with that, I wouldn't put it in a...

@wolf7 If it's a consistent problem, you should really work up a process to try and find a solution to it. I'm in the home service space as well and I try and do everything I can to minimize friction during the whole process. There's obviously things just out of my control, but I can do my best...

@jro1 I don't think you got ripped off, but I think it's reasonable to feel the way you do. The bookkeeper needs to do a better job of communicating and understand what an estimate is. If a mechanic told me it was $500 to $800 to fix my car, and then gave me a bill for $1,200, I'd have sticker...

@cjthebaptist If you don't know, you most likely are neither. You'd have to proactively sign up as one of those corps. I'm willing to bet you're a single member LLC, aka sole proprietorship