[HELP] Best Fixed Schedule for 24/7 Service Utilizing 1 TL + 3 Agents

[cottonhoney]

Hi all,

Was wondering if you could help me determine the best fixed weekly schedule for 24/7 tech support that limits agents to full-time service (40-45 hours /week - 5/6 days per week) with no overtime. Looking for 1 TL + 3 agents. This should also prevent burnout.

Just looking for max daily shift hours and days - for example:

• TL would work 'x' total daily hours on days 'a,' 'b,' 'c,' 'etc.' ,
• Agent 1 would work 'x' total daily hours on days 'a,' 'b,' 'c,' 'etc.' ,
• Agent 2 would work 'x' total daily hours on days 'a,' 'b,' 'c,' 'etc.' , and
• Agent 3 would work 'x' total daily hours on days 'a,' 'b,' 'c,' 'etc.' .

I would really appreciate the help with concurrent scheduling; thank you very much.