@paulmartinnnnnnn At our service department we had a certain kind of customer that was easy to identify and would ALWAYS try to negotiate on price. Culturally, these customers just thought they were getting screwed if they didn’t haggle at least a little. One of our service advisors decided to start marking the quoted price up slightly, and when they inevitably tried to haggle, he would go back and forth with them before giving them a discount back to the normal price. Those customers left happy every single time.