I've personally set up email flows for at least 50 brands. I am going to share how I set up email automation for brands that do 30k-150k per month. Brands doing less than 30k a month often don't need all of these emails, they can focus on abandoned cart, welcome series and browse abonnement. Brands doing more than 150k a month will need more in-depth flow work but I can expand on that in another post.
Here's the breakdown:
Welcome Series (6-10 emails)
Here's the breakdown:
Welcome Series (6-10 emails)
- Thanks for signing up
- Discount reminder
- Welcome to the family (buyers)
- Join our rewards point program (If applicable) (buyers)
- Learn about the brand (non-buyers)
- Social proof + Follow us on social (non-buyers)
- Last Chance to use gift (non-buyers)
- Discount reminder (non-buyers)
- Thanks & welcome to the brand (1x)
- Gift as a token of appreciation(1x)
- Gift Reminder(1x)
- Congratulate them on their decision to buy again + show appreciation (2x)
- Gift Reminder (if applicable) (2x)
- Review Request (2x)
- VIP STATUS Achieved (3x)
- Gift Reminder (if applicable) (3x)
- Referral/Points/Ambassador Program (if applicable) (3x)
- Saw something you liked?
- Still interested?
- Social Proof + Possible Discount
- Discount Reminder (If applicable)
- Looks like you left this behind
- Still interested?
- Stock running low
- Social proof
- Educational emails about why customers should buy from you (If applicable)
- Discount
- Reminder
- Ask unengaged subscribers if they are still interested
- Final opt out opportunity
- Check out what’s new
- Showcase positive recent customer buying experience
- Discount
- Reminder
- Offer discount for review
- Discount delivery + customer appreciation
- Cross Sell (Used when you have a common upsell with one of your hot products)
- Affiliate Program flow (used if you have ambassador or affiliate programs setup)
- Rewards point flow (breaks down and encourages reward points systems such as smile io)
- Replenishment reminder (for stores with consumable products)