@wedsinger
It's important to point out though that "a super robust MVP" isn't actually an MVP. This is why most companies fail with this approach when tackling these huge incumbent products. It's built into the name; Minimal Viable Product. An MVP that's super robust and has many fronts (features) isn't actually an MVP.
Except in the situation I explained, it literally is.
MVP = Minimum
viable product
The threshold of what constitutes viability varies dramatically. It will drastically increase when the sophistication of the problem or the diversity of the stakeholders increases.
In a lot of these cases, and specifically the case I painted out in my prior response, the burden to viability can be high as hell. The minimum
viable product isn't some stupid trinket a script kiddy coded up with GPT over a weekend to suddenly unlock $1bn of enterprise value. Going back to the OP's sentiment, the digital world HAS moved on past those low hanging fruit opportunities. But a lot of people think they can still try this type of play, which to be fair did often work in the early 2010's when there wasn't very much tech penetration into these non-tech-first legacy markets.
That's why a lot of people fail there. Because they don't understand their target market and legacy industry enough to actually grasp that the problem might just be complex as hell, despite surface appearances. To be a rip-and-replace solution requires covering a large surface of use cases and corner cases.
You have two choices here.
Do a "robust MVP" or "do-things-which-don't-scale" level customization for each of the first 20-30 customers and have high account churn. Pick your poison but it leads to the same place which is a robust product before you actually get product-market fit.
Now to avoid this, you have to choose a better opportunity. To do that you in the legacy industry space, you must have a ton of industry specific knowledge. This will allow you to accurately answer the "why this has not been done before" question. And then also correctly identify a beachhead market within the market that you CAN build a smaller product which will actually be viable.
Again we're talking in circles here and I think I made my point prior. With these legacy businesses, there's a ton of process and organizational complexity which will be opaque to the outsider. This will lead you to failure because you'll just follow the startup-meme trope advice, to "BrEaK tHiNgs" and "mOvE faST". That works way better when you don't have a legacy industry where everyone knows each other and word of your shitty product will spread like wildfire and kill you before you even get a second chance. And if you do actually build something business-critical, you're going to have a short leash for early problems. They'll be biased to jump back to what they're comfortable doing previously at the first sign of any hiccup or problem. Really screwing up here can get your internal champion fired or demoted, and then I can promise you you're fucked.
If you build a minimal
non-viable product and try to confidence man your way through early sales, you walk into a minefield you don't even understand and wonder why it's not working.
I am a tech CEO who's literally in one of these legacy markets and have been doing this for 10 years and raised my first round of investment back in 2014. Take what I'm saying at face value and either find something worth taking away from it or don't. This has just been my experience.
There are solutions, products, and industries which you can build light products to solve a small problem in legacy industries. But these are drying up and you're not going to build a $1bn company on sharing signatures or other things like that in 2024. They also require that you, the founder, actually know what the hell you're doing and aren't just throwing a dart at a spinning globe and going after a market because "My uncle sells forklifts and he seems unsophisticated, so clearly that industry needs a _______ specifically for forklift sales. When I worked there for one summer when I was 17 it seemed dumb how things were done." isn't going to cut it.