Hello! To keep things brief and without going into details, I have a B to B business with a high barrier of entry and my sales staff are generously paid full-time salaries with regular bonuses quarterly.
Most sales come through via online messaging apps or emails where in my clients send their orders and my sales staff fulfills their orders. My company gives them a % off on our products. Whether they want to sell to their friends of families is up to them.
However, I caught on to one of my sales staff because he had huge personal sales. I found out he was simply placing the orders of one of my returning old customers (who recontacted him through our means) under his name thus profiting through those sales. This has been going on for a little over a month.
Upon confronting him, he was very apologetic. He’s been a really good employee of mine until this. He apologized profusely and promised me it won’t happen again. I do not have the heart to terminate him because he has a family.
Just wanted to ask has anyone experienced anything similar? Any pieces of advice you can give me to avoid this problem from happening again?
Also what would you say is a good “punishment”? Should I ask him to return the profit?
Most sales come through via online messaging apps or emails where in my clients send their orders and my sales staff fulfills their orders. My company gives them a % off on our products. Whether they want to sell to their friends of families is up to them.
However, I caught on to one of my sales staff because he had huge personal sales. I found out he was simply placing the orders of one of my returning old customers (who recontacted him through our means) under his name thus profiting through those sales. This has been going on for a little over a month.
Upon confronting him, he was very apologetic. He’s been a really good employee of mine until this. He apologized profusely and promised me it won’t happen again. I do not have the heart to terminate him because he has a family.
Just wanted to ask has anyone experienced anything similar? Any pieces of advice you can give me to avoid this problem from happening again?
Also what would you say is a good “punishment”? Should I ask him to return the profit?